Organization: US Government Department

Infrastructure: Citrix XenApp 6.5, Citrix XenDesktop 7.6 & VMware

Products: Goliath Performance Monitor

The Business Challenge: Measuring Citrix XenApp & XenDesktop Usage for Remote Users

When employees worked in the office, it was relatively easy for management to measure Citrix usage, but it became much more difficult when they worked from home. In an attempt to resolve this issue, the Citrix support team was tasked with finding a solution for obtaining the Citrix XenApp & XenDesktop end-user activity or usage of the application.

The Citrix team knew that simply auditing end-user session time was going to be insufficient. They needed a solution to validate that employees were actually productive during the hours that they were connected to the environment, and active within their sessions.

Employers needed insights to better understand their employees:

When it comes to understanding how employees work, employees are seeking Citrix Performance Monitoring reports. They need reports that not only track end-user productivity but the overall end-user experience while working within Citrix virtual applications and desktops. They are looking to answer questions around: