Oracle Health EHR Slow? Not So Fast

By Thomas Charlton, Goliath Technologies

When clinicians experience performance issues with Oracle Health EHR, often the immediate assumption is that the problem lies with the application vendor. Many believe there is a direct, one-to-one connection between the end user and the data center where the application is hosted.  

The Perception: Oracle Health EHR is the Root Cause of Performance Issues

NOT SO FAST!

The Reality: A Complex IT Ecosystem

In truth, performance issues are rarely that straightforward. As illustrated below, there are multiple IT infrastructure elements, applications, and other variables between the clinician and the EHR application. 

1. Most speed & reliability issues attributed to Oracle Health EHR originate on the client side.

2. Clients lack the necessary data to identify and isolate these client-side issues.

3. With the right data, clients can resolve issues faster—without escalating to Oracle.

Why Oracle’s Hosting Isn’t Usually the Issue

Oracle Health EHR operates in a highly controlled, well-managed hosting environment with tight controls and robust performance monitoring. It has been our experience, when attempting to resolve speed and reliability issues, the client doesn’t have the same visibility into their IT infrastructure or end users as Oracle does, so there isn’t a common set of facts upon which to build a resolution plan. Oracle has very complete performance data while the client has limited insight into the IT elements and many variables that can impact clinician experience. This incomplete picture on the client side results in many hours of wasted time attempting to isolate the root cause of issues. 

Having the Right Data Matters

“Goliath offers great observability by giving us objective measurement of clinician satisfaction with Millennium and the analytics to foster a productive, data-driven dialogue between our IT staff and Oracle to resolve issues.”

– Jamey Pennington, CIO, Southwell Health

Troubleshooting any hosted application is complex, but without the right performance data, it becomes nearly impossible. This is where end-user experience analytics make a difference. 

While we don’t claim that Goliath Technologies is the answer to every issue, we do provide a unique level of visibility that Oracle Health EHR clients simply don’t have elsewhere. With our technology, you can: 

• See exactly which clinicians are experiencing performance issues. 

• Identify issue frequency, duration, and likely root cause. 

• Eliminate guesswork and reduce reliance on clinician self-reporting. 

If you’re contending with speed and reliability issues, feel free to reach out to me directly at charlton@goliathtechnologies.com.