COVID-19 and the New IT Reporting Challenge

The unplanned and unbudgeted surge in remote workers is creating new requirements and challenges for IT management. Understanding how these changes impact the IT infrastructure and worker’s effectiveness is vital to business continuity.

Goliath offers the following out-of-the box reports that can help to better document key performance indicators and activity for the remote workforce:

  • End-User Activity Tracking
  • End-User Performance in Real-Time and Historical
  • License Usage

To assist IT Management, Goliath is offering special short-term subscription and support options to help deal with the current crisis. To learn more, continue reading below or reach out to

End-User Activity Tracking

Goliath not only tracks when an employee logs on, but also tracks the actual activity within a user session. Figure 1, below, displays the End-User Activity report that shows managers actual user activity and logon duration over a specified period of time.

Figure 1: The end-user activity report can be filtered based on user and time period to show such statistics as active hours, average logon duration, number of sessions, and more.

Real-Time End-User Performance

Goliath provides real-time analytics around each individual user session (Figure 2). At any point in time, IT can use this view to sort by logon times or ICA latency to quickly determine if there are any abnormalities or larger performance issues.

To hear how Penn National Insurance uses this chart daily to track real-time performance for their remote workers, watch this short customer video.

Figure 2: The Virtual Apps and Desktop display provides analytics for the actual user sessions where admins can not only drill into users with issues, but also sort and spot check those end users who may be experiencing poor performance. 

Historical Performance Reports

Goliath offers historical reports and analytics that measure the end-user experience and documents the actual performance around logon times, ICA or BLAST latency, session performance, availability, and more. These reports not only show data going back 60, 90 or 120 days, but can be leveraged to collaborate cross-functionally and drive meaningful conversations with other IT teams (server, network, applications), management, vendors, and end users.

Figure 3, below, is an example of the logon duration report where the different sections of the logon process are broken down across the environment, highlighting any bottlenecks. This report can be run over a specific time period, by server, or by application.

Figure 3: The graphical logon duration report shows trends over time to management, other IT teams, and end-users, identifying where bottlenecks exist and, once fixed, that resolution has been achieved.

License Usage Reports

Goliath also offers reports on Citrix or VMware Horizon licenses looking at groups of users as well as time (Figure 4). Now before increasing Citrix or VMware Horizon licenses due to increased remote staffing levels, actual usage data can be used to confirm the requirement. If licenses are added, they can be tracked to ensure they are being utilized as expected

Figure 4: The License Usage report breaks down actual usage of licenses and can be filtered over a specific date range or group of users.

5-Minute Webinar: How Penn National Insurance Supports their Surge in Remote Workers