Goliath for Service Providers Enables & Supports Your Business Model
Goliath’s Proactive Software Enables Subscription-Based Technology and Services Businesses
Our software was initially developed for our early service provider customers who made up the majority of our install base. As the service provider market developed, we evolved our technology and pricing to help solve the unique challenges encountered by subscription-based technology and services businesses. Service Provider Businesses we support include:
Remote Monitoring & Management (RMM)
Hosted Applications & Workspaces
Help Desk
New Service! Application Availability Testing as a Service.
Desktop as a Service (DaaS)
Monitoring as a Service (MaaS)
Infrastructure as a Service (IaaS)
Key Features for Service Providers
Purpose Built Functionality:
Group assets by customer, application, infrastructure, etc.
Apply security by role and customer
Remote monitoring master agent
Automatic deployment
Preconfigured monitoring rules
Intelligent alerting
Remote site/On-premises IT infrastructure auto discovery
Real-time dashboards, historical reports, and daily health checks
Proactive Features:
Goliath Application Availability Monitor
NetScaler analytics, reports & analysis
Proactive remediation engine
Threshold based alerts: Events, Failures, Conditions
Help desk alert resolution feature
Business Model:
Branded Reports
Vendor Billing Reconciliation
Chargeable Value Add Offerings: Monthly Reporting, Troubleshooting, Application Availability
Service Based/Monthly Pricing
Special Pricing for In-Force Contracts: Reduced Price to Accommodate Fixed Current Customer Contracts
OEM/Private Label
