In addition, if a user is having an issue with slow logons Ashley can drill down in real-time and see the session logon duration to see where the bottleneck is occurring, including the ICA channel. Finally, she receives historical trending reports on many metrics that can indicate a problem on the horizon. She was able to schedule reports to be sent to her that include ICA latency, Session Logon Duration, Memory Utilization and End User Experience.
“We have dramatically reduced time to resolution when issues occur with our Citrix XenApp 6.5 delivery infrastructure by implementing Goliath’s solution that is purpose built for Citrix,” explained Ashley.
The purpose built nature of Goliath Performance Monitor allowed Evangelical Hospital’s IT organization to reduce time to resolution when troubleshooting end user experience issues.