Goliath Technologies Releases Industry-Only EUC Observability Analytics for Citrix & Omnissa Horizon End User Experience 

Philadelphia, PA – February 10, 2025 – Goliath Technologies, a leader in EUC observability, today announced groundbreaking advancements with new industry-only analytics for Citrix and Omnissa Horizon (formerly VMware). These industry-leading innovations empower IT teams with deeper, actionable insights, so you don’t need to be an IT specialist to anticipate user experience issues before they arise, troubleshoot them quickly when they do, and document the root cause to prevent future problems. 

IT teams often struggle to measure and improve user experience due to a lack of objective data and visibility into system-wide issues. Additionally, when issues arise, there is no way to quickly determine whether they are widespread or isolated. End-user feedback is neither timely nor actionable, and it lacks the necessary data for IT teams to isolate and resolve issues efficiently. Goliath’s new Fault Isolation Analytics for Citrix and Omnissa Horizon directly address these challenges. Now, IT teams can identify, on demand, which users are affected by issues, measure the frequency and duration of these problems, and determine the most likely root cause—all without relying on self-reporting. The result is drastically reduced mean time to remediation (MTTR). Additionally, the analytics provide an overall end-user experience score, offering an objective measure of performance at both the organizational and individual user levels. These enhancements significantly improve IT decision-making, enabling organizations to proactively address performance issues before they impact users. 

“Ask any Health IT or Clinical Executive if they actually know what their clinicians are experiencing when using EHR applications, and they will tell you they don’t know,” said Thomas Charlton, Founder & CEO at Goliath Technologies. “Historically, they rely on self-reporting to gain insights, but the data gathered is subjective, untimely, and simply not actionable. Goliath changes this paradigm by providing health system’s their clinicians’ experience with the ability to isolate who is having issues and why. It’s a real game changer.” 

“With Goliath, we now identify clinicians having degraded user experience, proactively open a ticket, and reach out – rather than waiting for clinicians to call us to report a bad experience,” stated Shawn Bennett, Director of IT Support at the University of Kansas Health System. “Now we’re chasing problems rather than waiting for them.” 

With these groundbreaking advancements, Goliath Technologies continues to raise the standard for EUC observability, delivering unmatched visibility and actionable data into end user experience. As IT environments grow increasingly complex, Goliath remains committed to driving innovation that simplifies troubleshooting, enhances performance, and ultimately improves the way IT organizations support their users. 

For more information, visit https://goliathtechnologies.com

About Goliath Technologies  

Goliath Technologies’ AI-enhanced EUC Observability Solutions are built for IT professionals managing end-user experience across hybrid multi-cloud environments. We leverage automation, AI, and embedded intelligence in our solutions so IT professionals can anticipate, troubleshoot, and document performance issues for permanent resolution—regardless of where IT workloads, applications, or users are located. 

In Health IT, we ensure that clinicians have seamless access to EHR applications so they can focus on delivering patient care. 

Our customers include Oracle Health, Children’s National, CommonSpirit, Adventist Health, Intermountain Health, Universal Health Services, Google, Bell Canada, American Airlines, Viacom, Liberty Mutual Insurance, and Xerox