“Citrix is slow” is one of the most common complaints Citrix admins hear daily. Whether it is specific to slow logon times or poor session performance, Citrix admins often spend more than half of their day trying to find the root cause of these complaints and quickly remediate – even when Citrix itself isn’t the root cause of the issue.

The complexity of finding root cause isn’t within Citrix itself, but rather the supporting IT elements that surround the Citrix farm and the lack of visibility that most IT professionals have into that environment. Free tools, like Citrix Director, do not provide visibility into early stages of the logon, app availability, backend systems (Active Directory, Profile Servers, Licensing Servers), virtual servers, user devices, printers, or storage. And if you are in healthcare, the complexity only increases when you add in your EHR systems (Cerner, Epic, MEDITECH, Allscripts) and do not have the data to identify if the root cause of poor performance is with the EHR system or the infrastructure supporting it.

In order to make troubleshooting “Citrix is Slow” easy, IT professionals need purpose-built tools that leverage embedded intelligence and automation to anticipate, troubleshoot, and prevent end-user experience issues regardless of where IT workloads or users are located.

Troubleshooting Requires Visibility

Goliath provides complete end-to-end visibility into the underlying virtualization delivery infrastructure, including specific details on the end user – all from a central console. This enables IT administrators to quickly pinpoint true root cause for troubleshooting and reach resolution from an integrated view of the entire virtualization delivery infrastructure – not just one element of it. As depicted in Figure 1 below, Goliath provides broad metrics across the 15+ systems that work together in concert to deliver the user experience.