Transform IT into proactive, strategic enabler of the business – building office of innovation.
Reduce operating costs and only invest in applications that are delivering quantifiable value to the business.
Drive innovation in IT in order to meet the needs of the business and adapt to the changing workstyles of the workforce (remote workers, BYOD, new security challenges, etc.).
Struggles to plan and executive larger, strategic projects as too much of the IT team is stuck in mundane, manual tasks.
Pressure from the business to deliver projects on-time, on-budget, and with a high quality is high and perception is IT often is missing the mark as too many end-user complaints.
Challenged to retain and hire quality talent.
In healthcare, spending more time with clinical staff who are continually raising complaints and issues from clinicians as perception is the end-user experience with EHR systems and/or Citrix/VMware Horizon is slow.
How Goliath Resolves Pains
Historical reports and analytics to provide critical insights into the end-user experience and trends over time. Fosters data driven conversations with other business leaders around reality of performance vs. perception.
By leveraging purpose-built technology, with embedded intelligence and automation, for troubleshooting end-user experience issues can save on headcount.
Ability to positively impact Epic Honor Roll status by lowering exception rates related to end-user performance issues.
Value Delivered with Goliath
Capture full ROI expected from strategic projects and investments and satisfy the business leads.
Leverage technology that automates processes vs. investing in a more expensive FTE.