Cerner Performance Monitoring & Troubleshooting2020-12-22T13:49:54-05:00

Cerner Millennium Performance Monitoring & Troubleshooting

Goliath provides end-to-end visibility by deploying inside Cerner RHO and connecting out to your hospital locations. Empowering healthcare IT to be proactive and prevent end user experience issues before doctors, clinicians, or patient care is impacted.

Now healthcare IT can quickly pinpoint, troubleshoot, and document end user experience issues proactively, based on real-time data, instead of simply reacting to support tickets or imprecise user reports.

Purpose-built for Cerner Applications:

  • Deployed in Cerner RHO and on-premises
  • Early warning system for Cerner application issues using objective screenshot evidence
  • Unique visibility into Citrix Cerner logon process
  • Troubleshoot session slowness
  • Out of the box embedded intelligence & automation
  • Purchase directly through Cerner
Tech Guide: Cerner Solution Overview with Screenshots
Video: Cerner Shares Why Goliath?

Deployed in Cerner RHO and On-Premises

Cerner Millennium applications, though primarily hosted in Cerner RHO, are still delivered through the hospital data center along with hundreds of other applications and desktops. This complexity creates confusion when attempting to identify the root cause of an end user experience issue.

Goliath Technologies helps end this confusion with the only product that provides actual insight into what end users are experiencing by pulling together into a single end-to-end view of the Cerner Remote Hosting facility, the hospital data center, and the various hospitals and clinics where end users are located.

Monitor Cerner Millennium Availability

The Goliath Application Availability Monitor for hospitals using Cerner applications is an early warning system for healthcare IT professionals, automatically using real logon and sessions to proactively confirm all systems are working and critical applications are available from your hospital locations.

This alerts you to identify issues with Cerner Millennium, Patient Portal and other applications even before clinicians get to the hospital. Now you can automatically test and troubleshoot the entire delivery infrastructure, using the same paths and processes a real user would.

Unique Visibility into Citrix & Cerner Logon Process

Most monitoring tools identify only 9 stages of the Citrix logon process, creating a difficult and time-consuming search for more the real root cause of slow logons.  Goliath Performance Monitor tracks the crucial 33+ substages of the Citrix logon process for your clinicians and end users.

This doesn’t just indicate 9 broad issue areas, it pinpoints root cause to specific Policies, Delivery Controllers, Registry Objects and shows the time taken by each.  This unique detail is available for both current and historical sessions without scripting or manual intervention.  Now IT professionals focus on solving the issue, not searching for the problem.

Monitor Cerner Application Performance

Quickly test the response time of working within Cerner applications just as your end users would.  See how long it takes under load for your users to access and perform tasks like logging in, navigating to specific forms, creating and editing a patient record, updating billing insurance does, processing insurance claims through a 3rd party, and much more.

Goliath's Application Performance Monitoring for Cerner

Troubleshoot Session Slowness

Many monitoring tools claim to measure session slowness, but only Goliath identifies the real root cause: network issues, server resources, or end user behavior. Goliath’s detailed metrics help Healthcare IT Professionals quantify session slowness and correlate it with the part of the delivery infrastructure responsible – and provides the proof needed to work with other IT groups or even vendors like Cerner.

Now you can end the finger pointing and collaborate on a real solution to session slowness issues.

The Health IT Standard

You can now purchase Goliath directly through Cerner because over the last ten years Goliath has become the Health IT standard. Goliath helped healthcare organizations like Universal Health Services, NorthBay, AtlantiCare, Westchester Medical Center and many others improve patient care by solving performance issues that prevent physicians and clinicians from seamlessly accessing their clinical and business applications.

Video: How UHS fixed and prevented Cerner end user experience issues

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