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Epic Hyperspace/Hyperdrive Monitoring and Troubleshooting
Goliath Performance Monitor integrated with Epic Hyperspace/Hyperdrive enables Healthcare IT to proactively prevent clinician experience issues and ensure access to patient critical applications.
- Anticipate Epic issues before clinicians are impacted
- Improve troubleshooting and reduce MTTR for clinicians
- Document status of clinician experience with objective data
Used by leading Healthcare organizations:
Purpose-Built Module for Epic
Our custom module for Epic Hyperspace provides a unified view combining performance metrics for Epic System Pulse, end-user experience, and the underlying Citrix or VMware Horizon virtualization delivery infrastructure. This purpose-built technology integrates these three data sources to help Healthcare IT proactively anticipate, troubleshoot, and prevent end-user clinician issues.
Enables Health IT to:
- Dramatically reduce remediation time
- Ensure applications are available and reliable
- Document improved clinician satisfaction
- Isolate true root cause of performance issues
- Resolve issues before end users are impacted
- Score user experience vs industry averages
Embedded Intelligence & Automation Solves for Health IT Resource Constraints
Goliath’s embedded intelligence tells you what to monitor and how. You don’t have to be a VDI, Citrix, or Epic Hyperspace expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues even in the most complex environments.
Goliath’s module for Epic Hyperspace will automatically:
- Discover and deploy to your IT infrastructure
- Draw a dependency map of your infrastructure
- Proactively monitor over 250 events, conditions, and failure points
- Provide intelligent alerts on events, conditions, and failures
- Provide options for on-demand remediation of issues
- Run reports and analytics to objectively document clinician experience
Troubleshooting Clinician and Healthcare Worker Experience
Goliath Performance Monitor integrated with Epic Hyperspace provides broad and deep visibility that allows you to troubleshoot Epic and Citrix end-user experience issues with the most comprehensive end-user experience data available.
Historically Health IT had to look at individual IT elements and infer if clinician experience was acceptable. Now there is a new paradigm with Goliath where you look at the users experience from their perspective and then identify which IT element is impacting user experience.
Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users.
Advanced Reporting and Analytics Module
Goliath provides the metrics, details, and visualization required to understand Clinician experience with Epic Hyperspace from their perspective. Our industry-only End User Experience and Logon Duration Scorecards provide IT professionals aggregated and individual user logon performance scores and objectively compare to industry best practices. No need to rely on surveys and hearsay.
Self-Healing & Remediation
Though Goliath’s module for Epic Hyperspace has embedded intelligence and automation, you remain in control as the administrator. You can configure proactive remediation actions triggered by specific faults, events, and conditions to execute automatically when parameters are exceeded. Whether it is restarting a service, running a PowerShell script, or even rebooting a server, these proactive “self-healing” capabilities can dramatically decrease time to resolution without waiting for human intervention.
Alternatively, you can enact these remediation actions on-demand to resolve issues in real time. Routine issues like session slowness and failed logons can now be resolved by help desk staff as soon as end-user experience issues are reported with just a few clicks.
Scott Urofsky – CTO, Systems Solutions Inc.
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What to expect:
- An in-depth demonstration of Goliath customized to your team’s needs / goals
- An analysis of how Goliath can help your team improve your end user experience
- Dedicated time for discussion / questions around Goliath’s offerings
“We selected Goliath Technologies because their end-user experience monitoring and management supports Cerner and identifies systems degrading before physicians are impacted. We do over 15,000 Cerner application test launches per day. This early warning system coupled with enhanced performance data and analysis puts us in a better position to collaborate with Cerner to resolve issues.”
Mike Nelson, Sr. VP, Strategic Services
Universal Health Services
Epic, Hyperspace, Hyperdrive, and System Pulse are trademarks of Epic Systems Corporation