Proactive End User Experience Monitoring and Troubleshooting — For Any Business
Goliath Technologies enables you to proactively troubleshoot and fix end user performance issues and provide uninterrupted access to your business critical applications and desktops delivered through Citrix XenApp, Citrix XenDesktop, VMware Horizon, Amazon AWS, Microsoft Azure, or the cloud.
Goliath provides granular visibility into the elements that can cause end user experience issues, which allows IT admins to determine root cause and obtain the actionable intelligence to resolve the issues without escalation. We also have the flexibility to scale to some of the largest enterprise IT Infrastructures in the world, while having an ease of use and price profile that satisfies the needs of small to medium-sized business alike.
Troubleshooting End User Experience Issues
Goliath Performance Monitor provides broad and deep visibility that allows you to troubleshoot VDI environments with the most comprehensive performance data available. Now, support teams and administrators can quickly identify where in the delivery infrastructure a problem is occurring and what specific factors are contributing to the issue. This means specific root cause is identified more quickly and problems are resolved with minimal impact on end users. Our tools troubleshoot end user issues in many areas, but we find 95% of issues are found in three areas: session initiation, logon duration, and session performance. Goliath is built to proactively anticipate, troubleshoot and prevent these issues:
- Session Slowness
- Printing & Profile Issues
- Session Hangs
- Slow Logons
- Application Latency & Crashes
- Random but Persistent Performance Issues
Monitoring: End To End Visibility
With Goliath Performance Monitor you get complete, proactive, end-to-end visibility into the underlying virtualization delivery infrastructure, including specific details on the end user, not available to native tools. This allows you to quickly pinpoint true root cause for troubleshooting and resolution from an integrated view of the entire virtualization delivery infrastructure – not just one element of it.
Embedded Intelligence & Automation
Goliath IT Operations software includes Embedded Intelligence and Automation that, out of the box, will automatically:
- Deploy to your IT Infrastructure
- Monitor over 250 key failure points
- Provide intelligent alerts on events, conditions and failures
- Provide options for on-demand remediation of issues.
This embedded intelligence tells you what to monitor and how. You don’t have to be a VDI expert to to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex environments. Goliath Performance Monitor has the Virtualization expert included!
Reports & Dashboards
Goliath Performance Monitor includes more than 66 out-of-the-box reports to proactively anticipate, troubleshoot, resolve, and prevent Citrix XenApp performance issues. Customers use these reports to:
- Identify and troubleshoot end user experience issues
- Provide objective evidence of root cause to prevent future issues
- Share data with management or partners to inform business decisions
As individual customer requirements for presentation, analytics, and data correlation may vary greatly, Goliath is adding support for Microsoft PowerBI and Tableau to enable our customers to generate reports and dashboards with all of the flexibility enabled by these platforms.
Self-Healing / Remediation
In addition to the out-of-the box monitoring rules, Goliath empowers users with self-healing and advanced remediation options that take action quickly to restart servers or services as needed when adverse conditions are detected, or thresholds are exceeded.
These actions are triggered by specific faults, events and conditions and execute automatically when these conditions are met to address the issue. Whether it be restarting a service, running a PowerShell script, or even rebooting a server, these are proactive “self-healing” tools that can dramatically decrease time to resolution without waiting for human intervention.
