Philadelphia, PA – January 25, 2022 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software for hybrid cloud environments, announced today the release of their new Citrix Logon Duration Scorecard, expanding on its industry-leading end-user experience reporting and analytics suite.  

The release includes the Citrix Logon Duration Scorecard and enhanced Logon Duration Trend Analysis reporting. The Scorecard objectively measures average initial and reconnect logon durations across the organization and at the individual user level, visually color-coding performance against established Service Level Agreement thresholds and industry standards for a quick indication of logon health.   

The Trend Analysis report maps Goliath’s deep historical logon duration data to identify how performance is evolving and trending. Data is easily accessed as part of the Goliath Performance Monitor’s Advanced Reporting and Analytics and can be filtered by time period as well as machine, delivery group, and individual user, enabling proactive analysis and decision making.  

“The Citrix Logon Duration Scorecard is an added compliment to Goliath’s suite of user experience analytics that enable IT professionals to quickly and easily review IT health from the end user’s perspective,” noted John Hinmon, Vice President of Marketing. Administrators are able to monitor and isolate the true root cause of errors, issues, and events and swiftly target troubleshooting efforts. IT management can objectively monitor aggregated and individual performance metrics for insight into whether issues are broadly impacting the organization or isolated to specific users or delivery groups while confidently reporting IT health KPIs. 

“Often times in our consulting practice we are asked by clients how they are doing with end user experience relative to industry averages or best practices,” said Brian Diamond, CEO of LANStatus, a software and virtualization design consultancy. “There really is no easy way to arrive at this answer with current tool sets. However, Goliath accomplishes this using built-in automation and embedded intelligence, so it is very easy – just run a scorecard and you have your answer.” 

The new scorecard and reporting functionality are available to existing eligible Goliath customers through a simple download. A free trial offer of Goliath’s scorecards is available on request by contacting the company at techinfo@goliathtechnologies.com.  

About Goliath Technologies  
Goliath Technologies enhances end-user experience by enabling proactive IT. Our end-user experience management, monitoring, and troubleshooting products leverage embedded intelligence and automation to proactively identify events and conditions that cause performance issues and resolve them automatically with self-healing capabilities before end users are impacted. Armed with our portfolio of software solutions, IT Pros can deliver a seamless end-user experience regardless of where workloads, applications, or users are located.   

Customers include Universal Health Services, Ascension, CommonSpirit Health, Penn National Insurance, American Airlines, Liberty Mutual, Bell Canada, Xerox, HCL, and others. Learn how we Power Proactive IT at goliathtechnologies.com.  

Philadelphia, PA – January 18, 2022 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software for hybrid cloud environments, announced today that they achieved record revenue and customer growth during the calendar year 2021.

“We feel very fortunate that, despite the pandemic, we were able to post another year with high double-digit growth in 2021,” noted Thomas Charlton, Chairman and CEO of Goliath. “Our decision to acquire Cloud Oculus, a SaaS cloud-based monitoring and troubleshooting offering for AWS, Azure, and Google, proved to be critical to our success as organizations continue to migrate workloads to the public cloud.”

Goliath delivers exceptional value in these complex, hybrid multi-cloud environments by proactively identifying the true root cause of performance issues so that our technology partners are not incorrectly identified as the cause of performance issues. The key to Goliath’s value is a combination of embedded intelligence and automation that proactively looks for events, conditions, and failure points in this complicated mesh of technologies and provides IT the telemetry they need to resolve performance issues before they become end-user experience problems.

“I have worked with Goliath for years, and from my perspective their choice to leverage embedded intelligence and automation versus scripting is critical,” noted George Spiers, a Citrix Technology Professional and EUC Architect. “The Goliath product automatically looks for events and conditions that can cause end user issues and then alerts in real time with detailed historical reporting to document and fix permanently. There are not many Citrix experts, so the Goliath product is like adding one to your staff and making the Citrix experts on your staff much more productive because they do not spend time with the tedious work of determining root cause.”

“We had a tremendously productive year from a product perspective,” said Donna Grare, Goliath’s EVP and Chief Technology Officer. “Goliath launched several industry-only features that enable IT departments and executives to finally have an objective measurement of what their end users are experiencing—from the user’s perspective.” This approach changes the historical paradigm of subjective surveys and hearsay to determine how IT is performing relative to meeting user experience service level agreements and industry standards.

About Goliath Technologies
Goliath Technologies enhances end-user experience by enabling proactive IT. Our end-user experience management, monitoring, and troubleshooting products leverage embedded intelligence and automation to proactively identify events and conditions that cause performance issues and resolve them automatically with self-healing capabilities before end users are impacted. Armed with our portfolio of software solutions, IT Pros can deliver a seamless end-user experience regardless of where workloads, applications, or users are located.

Customers include Universal Health Services, Ascension, CommonSpirit Health, Penn National Insurance, American Airlines, Liberty Mutual, Bell Canada, Xerox, HCL, and others. Learn how we Power Proactive IT at goliathtechnologies.com.

Philadelphia – November 9, 2021 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software for hybrid cloud environments, announced today the release of Goliath Performance Monitor 11.9.2. New features include a Citrix NetScaler Module and industry-only VMware Horizon End-User Experience Scorecard.

The new Citrix NetScaler Module adds enhanced monitoring intelligence for Citrix NetScaler (a.k.a. ADC or Application Delivery Controller), expanding the scope of Goliath’s proactive end-user experience monitoring and troubleshooting software. The module enables automatic scanning and identification of performance issues, faults, and errors taking place on the NetScaler.

Critical data is gathered and displayed in monitoring dashboards and troubleshooting views through Goliath’s intelligent Automatic Citrix Discovery and Dependency Map, enabling IT administrators to conduct contextual analysis.  This functionality expedites root cause analysis and identification of performance issues in the Citrix Virtual Apps and Desktops environment. In addition, proactive alerting based on corporate or industry standards can be set to notify IT admins in advance of issues.

“The 11.9.2 release expands on Goliath’s embedded Citrix intelligence and automation, proactively alerting IT admins on NetScaler issues that could impact user experience,” notes Ted Rainey, Senior Director of Product Management at Goliath. “Given the critical Secure Access Gateway role that NetScaler ADC provides in enabling remote access to Citrix environments, this release could not come at a better time. IT Pros are battling to quickly troubleshoot issues and ensure a positive end-user experience with the continued trend of “Work From Anywhere” and the shortage of Citrix experts.”

“NetScaler is the most critical part of any Citrix deployment,” noted Brian Diamond, CEO of LANStatus, a Citrix Platinum partner and Goliath service partner. “Goliath’s unique dependency mapping capability provides much needed visibility into the performance of this component of an end-user computing infrastructure.”

The release also includes enhanced user experience analytics for enterprises utilizing VMware Horizon, such as an industry-only End-User Experience Scorecard. This new feature enables IT decisionmakers to objectively view the quality of end-user experience, instead of relying on subjective feedback or point-in-time surveys. This allows IT teams to report on end-user experience metrics with definitive proof and how they compare to industry best practices.

As Goliath continues to optimize the unified view of end-user experience data across any hybrid landscape using Citrix or VMware delivery systems, IT is well positioned to proactively ensure a trouble-free digital computing experience for remote and mobile workforces, regardless of where the users or workloads are located.

About Goliath Technologies
Goliath Technologies enhances end-user experience by enabling proactive IT. Our end-user experience management, monitoring, and troubleshooting products leverage embedded intelligence and automation to proactively identify events and conditions that cause performance issues and resolve them automatically with self-healing capabilities before end users are impacted. Armed with our portfolio of software solutions, IT Pros can deliver a seamless end-user experience regardless of where workloads, applications, or users are located.

Customers include Universal Health Services, Ascension, CommonSpirit Health, Penn National Insurance, American Airlines, Liberty Mutual, Bell Canada, Xerox, HCL, and others. Learn how we Power Proactive IT at goliathtechnologies.com.

About LANStatus
LANStatus is an enterprise consultancy known for virtualization design, planning expertise and delivery that is on time, in scope and in budget for client virtualization desktop solutions. Founded in 2001, LANStatus has helped clients meet their strategic IT goals focused on virtualization and user experience, as guides to the cloud first – mobile first world, delivering with security, agility and continuity assured.

As a Citrix Platinum partner based in the Northeast and with Networking Specialization from Citrix, LANStatus has been in the unique position of supporting NetScaler deployments since the NetScaler acquisition by Citrix in 2006. The company has supported clients globally with subject matter expertise in the healthcare, financial services, manufacturing and legal verticals.