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Archive for User Story

User Story: UHS Resolves a Patient Critical Application Issue in Less Than 30 Minutes

“We received an urgent request from a Chief Nursing Officer at one of our hosptials. She reported that nursing staff were were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called

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User Story: Ballard Spahr Reduces Citrix Tickets by 60%

“We reduced Citrix ticket escalations by 60%”

– Pete Chim, Systems Engineer


 

The Challenge:

Ballard Spahr is a national law firm that has attorneys and staff attempting to access applications from all over the world. Because they use various …

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User Story: Advance Warning Prevents Application Outage Before 40,000 Users are Impacted

“Last week the Logon Simulator caught a companywide issue with our XenApp environment. Our team was informed that one of the main applications that 40,000 users use on a daily basis was not available as an option. With the alert

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User Story: World’s Top 10 Media Company Permanently Resolves EUE Issues Affecting 10,000 Remote Users

Citrix Administrator – “Thanks to Goliath Performance Monitor, and its EventLog Management, we were able to isolate the root cause of an issue that was random but persistent, causing downtime for our developers in India. It was painful to get …

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User Story: St. Dominic’s Ensures A Positive User Experience

To ensure a positive end user experience, St. Dominic’s Priory College utilized proactive Citrix XenDesktop and XenServer performance monitoring to aid in rolling out XenDesktop 7.6 and NVIDIA GRID vGPU Cards 

st-dominics-priory-college-goliath-technologies“We evaluated a number of products and we decided

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