Archive for EHR Applications

User Story: Universal Health Services Proactively Resolves End User Experience Issues


We selected Goliath Technologies because their end user experience monitoring and  management supports Cerner and identifies systems degrading before end user physicians  are impacted. We do over  15,000 Cerner application test launches per day. This early warning    system

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User Story: UHS Resolves a Patient Critical Application Issue in Less Than 30 Minutes

“We received an urgent request from a Chief Nursing Officer at one of our hospitals. She reported that nursing staff were not receiving important patient information from a staffing application. The application vendor couldn’t pinpoint root cause. We called Goliath

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User Story: NorthBay Healthcare Ensures Cerner & Citrix Applications are Always Available

chris-timbers-northbay-goliath-technologies.jpgGoliath Technologies’ End User Experience Monitoring gives us complete visibility into the end user experience from the time they logon to Cerner through their use of the application, in real time, so we stay ahead of performance issues that

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User Story: Advance Warning Prevents Application Outage Before 40,000 Users are Impacted

 “Last week the Goliath Application Availability Monitor identified that MEDITECH was not available and at 4:30 am ET our IT team received a real-time alert that the main application failed to enumerate which would have impacted 40,000 users if not

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User Story: MEDITECH Hospital Reduces Time to Resolution

augusta-health-goliath-technologies-meditechEditor’s note: this post is from Mike Tremel, Sr. Systems Engineer VCP5-DCA at Augusta Health explains how his Healthcare IT team proactively reduces troubleshooting tickets and improves remediation time by combining data from MEDITECH, Citrix, and VMware in a single

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