Google & Goliath Deliver ChromeOS Monitoring & Troubleshooting

 Google & Goliath Deliver ChromeOS Monitoring & Troubleshooting

Google & Goliath Technologies Partner to Deliver ChromeOS Device Monitoring & Troubleshooting

 

Philadelphia, PA – October 24th, 2022 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software for hybrid cloud environments, announced a strategic partnership with Google to help businesses with a Google Enterprise license quickly identify and isolate the true root causes of IT performance issues, determining if it is related to Google ChromeOS & ChromeOS Flex devices or other components of their infrastructure by automatically and intelligently correlating all the key data from their IT environment.

This deep integration between Google ChromeOS and Goliath Technologies gives IT professionals a comprehensive view of key health data of ChromeOS devices such as Chromebook and Chromeboxes correlated with other IT elements that could potentially impact end-user experience, including Citrix and/or VMware Horizon and all supporting infrastructure components. This intelligent insight reduces remediation times significantly for businesses and provides documentation so permanent fix actions can be put into place.

“When end-user experience issues are attributed to Google ChromeOS Devices, IT professionals often don’t have the data to prove that the Google ChromeOS Devices are healthy and not the root cause of the issue,” said Goliath Technologies CEO Thomas Charlton. “Goliath proactively identifies the true root cause of performance issues so that our partners’ products are not incorrectly identified as the cause of performance issues. This new feature to support ChromeOS Device Endpoints is critical as Google continues to advance their position in enterprise IT.”

“A call comes in and someone says their Google Chromebook isn’t working because the application is slow,” said Scott Urofsky, CTO, Systems Solutions Inc. “We login to Goliath’s End-User Experience Management software and we can see the health of the Google Chrome Device and other possible sources of performance degradation including user behavior, Citrix delivery infrastructure, server layer, and end-user network connection so ‘true’ root cause can be identified.”

Solution highlights include:

  • Ability to view Chromebook and other ChromeOS Device details on performance and usage metrics like CPU, memory, disk, network usage, battery health, local network signal strength, and CPU temperature to quickly diagnose issues impacting overall device performance.
  • Discover and view all ChromeOS Devices automatically and quickly locate them within your overall inventory using the quick filter option.
  • In a central console see ChromeOS Device health, Citrix and IT delivery infrastructure performance that can impact end user experience.
  • Troubleshoot the root cause of end user experience issues by correlating ChromeOS Device health and Citrix session performance metrics.

 

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About Goliath Technologies:

Goliath Technologies enhances end-user experience by enabling proactive IT. Our end-user experience management, monitoring, and troubleshooting products leverage embedded intelligence and automation to proactively identify events and conditions that cause performance issues and resolve them automatically with self-healing capabilities before end users are impacted. Armed with our portfolio of software solutions, IT Pros can deliver a seamless end-user experience regardless of where workloads, applications, or users are located. www.goliathtechnologies.com

Customers include: Universal Health Services, Ascension, CommonSpirit Health, Office Depot, American Airlines, Liberty Mutual, Bell Canada, Xerox, HCL, and others.

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Goliath and ChromeOS – Full User Experience Visibility

Goliath and ChromeOS – Full User Experience Visibility

Authored by Citrix CTP Benjamin Crill

Experience monitoring is a powerful tool and an advantage to any administrator.  However, even with the tooling, sometimes the view isn’t always complete.  Most monitoring tools focus only on the resources being accessed.  Some bring in additional information about the hosting and networking those resources are on.  But in any EUC solution, the device that is accessing is integral to the end-user experience.

The types of devices being used continue to evolve.  Given cost concerns, security concerns, and supply chain concerns, many organizations are looking to deploy ChromeOS devices.  The ease of deployment and low cost make them a compelling solution.  The drawback to them is around device management.  What makes them easy to deploy also makes them a challenge to support post-deployment in an enterprise.  Endpoint monitoring typically involves some agent-based deployment reporting to a central server, which is not an option with ChromeOS.  A lack of visibility into the endpoint and its impact to end user productivity is a big risk for an enterprise to take.  Because the Chrome device will be the newest change to the end user, it is the most likely to be the focal point of any complaints.  It’s human nature to assume those problems result from the new change, but often that isn’t the case.

Goliath’s industry-only partnership with Google provides access to deep health metrics of any device running ChromeOS and removes this major blind spot.  Without deploying extra solutions to integrate the Goliath Performance Monitor and Google Enterprise Upgrade, administrators can now get a full picture of the user experience from the data center, through the network, down to the device.

ChromeOS GPM Summary

Integrating the two platforms is quick and easy, requiring five simple steps.  Once completed, an enterprise’s full inventory of ChromeOS endpoints is discovered and added, and any new device registered inside Google Enterprise will automatically provide health telemetry to Goliath.  There are no third-party integrations or customizations to manage because Goliath leverages Google’s native API.  Now administrators can quickly determine if the new Chromebook is contributing to any user experience issues or if another component in the solution stack is at fault.

 

Chromebook Inventory

The breadth of information on endpoint performance provided by the manufacturer, coupled with the information Goliath brings in from Citrix, allows administrators to quickly correlate any endpoint issues with Citrix and vice versa.  If a Citrix session is struggling and the endpoint is fine, the administrator has the data to focus on Citrix.  If the endpoint is having performance issues impacting the Citrix solution, that can be quickly remediated.  The major advantage is that all of this is aggregated centrally to the Goliath console so that support personnel don’t have to compare data from multiple interfaces. 

 

Chromebook and Citrix Dashboard

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