Goliath Introduces Application Availability Testing as a Service

Goliath Technologies Introduces Business and Clinical Application Availability Testing as a Service

New managed service alerts IT to resolve availability issues across Citrix or VMware Horizon and its supporting delivery infrastructure before end users are impacted.

Philadelphia, PA – July 29, 2020 – Goliath Technologies, a leader in end user experience monitoring and troubleshooting software, announced today a new managed service offering that continually tests application availability from remote locations to confirm availability of Citrix or VMware Horizon and the supporting delivery infrastructure. The service proactively alerts IT Pros if an application is down or slow so issues can be resolved before end users are impacted.

Prior to COVID-19 and the surge of remote working, employees were already demanding instant access to applications anytime, anywhere, and from any device. With Goliath’s new managed service offering, IT Pros can have the confidence to deliver seamless access to applications and be proactively alerted if issues do arise – all without installing software on-premises.

“We help transform IT organizations from reactive to proactive,” shares Stacy Leidwinger, Chief Marketing Officer of Goliath Technologies. “For years, organizations such as Universal Health Services, have been taking advantage of our continual availability testing for business-critical applications. Now we are making it even easier to use by offering it as a fully-managed service.”

Beyond preemptively alerting IT Pros of performance issues, Goliath is the only solution that provides visibility into the root cause with analytics and screenshot evidence in a single view of where and when the issue occurred during the logon and application launch initiation. This granular level of detail enables IT teams to collaborate and resolve issues in minutes versus hours.

“Our clients are asking for visibility to know if their workers can successfully access the business and clinical applications they need to be productive, regardless of where they are located, “ says Scott Urofsky, Chief Technology Officer of SSI Managed Technology Solutions. “By offering Goliath’s Application Availability Testing as a Service, we can give our clients peace of mind that their end users are having a high-performing experience logging into Citrix or VMware Horizon delivering those apps.”

“Application availability testing is needed across all verticals, but we currently see the highest demand in healthcare,” says Leidwinger. “Health systems have numerous facilities of varying sizes, and when clinical applications are down it not only results in lost revenue but poor patient care. We have prevented application outages that would have impacted 25,000+ clinical staff and thousands of patients.”

Learn more about how Goliath’s Application Availability Testing as a Service can help organizations anticipate, troubleshoot, and document end user issues.

About Goliath Technologies

Goliath Technologies offers end user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, Ascension, CommonSpirit, Penn National Insurance, American Airlines, Office Depot, Tech Mahindra, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.

Are Your Remote Workers Working?

Measure Citrix or VMware Horizon Usage

As someone who has worked remotely for the past 10 years, I know more often than not my days start sooner than most in the office and end later as I have no commute to worry about. And while I suspect 80-90% of remote workers operate this way, there is always that 10% who are taking advantage of their newly found freedom. And this is why, as employers open up the option to work from home, it raises this concern: are my employees really working?

End-User Productivity Reports

With the right tools to measure end-user activity, determining if employees are working or not is not a hard question to answer. Here at Goliath, we offer a standard out-of-the box report, End-User Productivity Report, that tracks how many hours an end-user was interacting within their Citrix session and how much time they were inactive (see Figure 1). One metric we highlight is Max Inactivity as it identifies longest period of time the user was inactive in the system, indicating the highest period of time they were not working during their session. This report is intended to give business line managers empirical evidence about their employee’s work habits while working from home.

Figure 1: The end-user productivity report tracks how many hours an end-user was interacting within their Citrix session and how much time they were inactive (i.e. not working). The % Interaction metric is the percentage of the duration time that the user was interacting within the system.

Webinar Replay:

How to Report on Home Worker Productivity and Experience

All Goliath reports offer historical views into trends over time. This means that should someone’s performance start dropping over time, a manager could look into their activity history and see if there is any correlation around performance and time spent actively working.

Few want to be big brother, but for any organization their most valued asset is their people. And in order to support macrotrends promoting a more flexible workstyle or the Coronavirus Pandemic enforcing work from home, there is increased need to have tools that can help identify when the amount of time dedicated to working is impacting overall performance.

To learn more about Goliath’s end-user activity reports, contact techinfo@goliathtechnologies.com.

Troubleshoot End-User Experience Faster with Latest Release

IT Pros can proactively anticipate, troubleshoot, and prevent Citrix or VMware Horizon performance issues with Goliath.

Goliath Technologies announces the latest release of its industry-leading technology with enhanced embedded intelligence and automation, raising the bar for Citrix Virtual Apps and Desktop or VMware Horizon end user performance monitoring and troubleshooting, whether on-premises or in the cloud (e.g. AWS, Azure). With Goliath’s unified view of end-user experience data across any hybrid landscape, IT is positioned to proactively ensure a great end-user experience regardless of where end users or workloads are located.

Goliath’s team is passionate about helping IT professionals reduce the professional pain associated with managing hybrid IT environments along with end-user performance expectations. Goliath enables organizations to successfully launch new initiatives like remote worker programs, BYOD, and moves to the cloud by ensuring the end-user experience is seamless and uninterrupted regardless of device, location, or individual behavior. By leveraging Goliath, organizations can anticipate, troubleshoot, and prevent performance issues such as: poor session performance, application crashes, and slow logons.

Effective Monitoring Requires Intelligent Troubleshooting

When it comes to troubleshooting, traditional monitoring tools do not meet the needs of IT teams managing virtualized environments. They may alert them that an issue exists, but given the complexity of the infrastructure for delivering virtualized applications and desktops (whether from Citrix or VMware Horizon) – with numerous layers and from different vendors – they lack the visibility required to isolate the root cause. Goliath is the only solution that provides end-to-end visibility into the “where” or “why” of the issue to quickly troubleshoot and find permanent resolutions.

No other monitoring tool is correlating data across all IT elements from early stages of logon, app availability testing, backend systems (Active Directory, Profile Servers, Licensing Servers), virtual servers, user devices, printers, or physical storage to isolate root cause when end-user performance issues arise. This complexity is compounded in health IT when EHR applications (Cerner, Epic, MEDITECH, Allscripts) are added into the infrastructure, which makes it near impossible to use any built-in or traditional monitoring tools to troubleshoot end-user performance complaints.

The final challenge is the human element – end-user behavior. Few monitoring tools can provide empirical evidence into how end-user behavior is impacting the overall user experience within a Citrix or VMware Horizon environment. Goliath’s unmatched historical reports and analytics arm IT professionals with the answers to quickly troubleshoot issues, have data-driven conversations with end users, and establish credibility.

Answering the Market Need for Purpose-built Troubleshooting Tools

To continue to address the gap in the market for purpose-built, intelligent, and automated troubleshooting tools for virtualized applications and desktops, Goliath has enhanced its current platform with its latest release of Goliath Performance Monitor 11.8.1. This comes quickly on the heels of Goliath’s last major release, which introduced new enhancements augmenting their embedded intelligence and automation, deep and broad metrics, and historical reports.

With the latest update, Goliath has focused on optimizing speed and ease of troubleshooting for IT professionals managing and supporting virtualized desktops and applications across hybrid IT environments.

The Standard in Health IT

Goliath continues to augment its industry-only core capabilities within its EHR modules, which integrate performance metrics from all the major EHR applications (Allscripts, Cerner, Epic, and MEDITECH), the Citrix or VMware Horizon delivery infrastructure, and end-user behavior insights all into a single screen for more effective monitoring and troubleshooting.

“The screens in Goliath’s latest release are more intuitive and easier to navigate. During the beta phase, Goliath took a lot of our suggestions and implemented them,” said Jason Wasserberg, Network Administrator, Hartung Brothers.

“Our latest release is a composite of customer feedback and our own observations on offering the right tools and automation to simplify troubleshooting for IT professionals within their Citrix Virtual Apps and Desktop or VMware Horizon environments. New enhancements enable administrators to even more quickly narrow down and find a specific user session in order to confirm a performance issue exists and isolate the exact root cause. We have integrated years of experience to both streamline the troubleshooting experience, as well as add automation and intelligence to better anticipate issues before they arise, alleviating end-user performance issues altogether,” shared Thomas Charlton, Chairman and CEO of Goliath Technologies.

Goliath Technologies’ latest product release provides the following key enhancements to increase the speed and ease of troubleshooting the end-user experience:

Faster setup and installation
Overall performance enhancements loading data and views up to 10x faster within Citrix Virtual Apps and Desktop and VMware Horizon views
Context-sensitive help and self-guided troubleshooting workflows
Enhanced monitoring rule page enabling administrators to quickly identify and sort by type of notification activated
New exportable view to local machine for Citrix or VMware Horizon session details
Extended ability to customize and configure email notifications for multiple monitoring rules at once

The new Goliath Technologies release is available today, February 20, 2020, and can be downloaded by customers here.

When Citrix Director Isn’t Meeting Your Needs

What to Do When Citrix Director Isn’t Meeting Your End User Experience Monitoring and Troubleshooting Needs

Struggling to find permanent resolutions to your end user performance issues that continue to pile up? Do you not have enough visibility into the root cause of these issues to prevent them in the future?

If you are like many of Goliath’s customers, you know Citrix Director isn’t giving you the full visibility you need to resolve your Citrix virtual workspace issues; but management doesn’t seem to understand why Citrix Director isn’t the be-all end-all answer. After all it is included – for free.

The challenge is Citrix Director isn’t purpose-built to be a robust end user performance and monitoring tool that will give you deep and broad metrics into the user experience. It only provides a surface check that the Citrix components are working well together. That is where the visibility ends. Citrix Director, for example, can’t see performance from the early stages of logon, app availability testing, backend systems (Active Directory, Profile Servers, Licensing Servers), virtual servers, user devices, printers, and storage. And if you’re running health EHR (Cerner, Epic, MEDITECH, Allscripts), you’re potentially missing even more vital data.

In addition, Citrix Director is focused on helping troubleshoot for that single end user complaining about slowness and often remediation is simply to reboot their session. While the end user might be satisfied in the near term; no permanent resolution has been issued. This is why in simple, smaller deployments Citrix Director may do the job just fine. But as Citrix farms grow in size and complexity, there is often a need for more.

360-degree Vision

Here are three reasons why you need purpose-built tools, like Goliath Technologies, to ensure you have complete visibility into your end user’s virtual workspace experience to not only effectively troubleshoot issues when they arise, but more importantly proactively prevent them from ever occurring.

- - Visibility requires a holistic overview of all IT elements that could potentially impact the end user experience. Organizations need the ability to automatically discover and intelligently map your entire Citrix farm, with all dependencies, highlighting performance bottlenecks. And have that map automatically update as your farm is updated, so you’ll never be blind to critical performance data.

- - You need deep and broad metrics that span across the entire end user experience. With blind spots, troubleshooting is like flinging darts in the dark. But Goliath is purpose-built to expose every key performance metric from the instant your end users logon: network performance, loading profiles, interacting with virtual servers, launching apps, and user behavior elements such as high CPU consumption due to background audio and video.

- - Anticipate and solve problems before end users logon. Login to Citrix and experience what your virtual users are experiencing: launch from their locations and within their firewalls, from logon, through session initiation, and app launches. Do this proactively from key locations before they start their working days and you can avoid tickets altogether. Finally, ensure you can schedule these logons based on your individual workplace preferences and ensure throughout the process you are collecting screenshots of the real end user experience. This saved one large health system downtime for over 25,000 of their users.

You can absolutely compensate for infrastructure, app, and user behavior blind spots, and preserve the value of your Citrix deployments. Register for a free trial with Goliath Technologies and see the difference today.

Enabling MaaS for Service Providers

Are you considering offering Monitoring as a Service?

The Business Challenge: Delivering customer satisfaction while driving profitable, recurring revenue streams.

The Solution: Goliath Performance Monitor’s (GPM) proactive, end-to-end monitoring features enable service providers to offer Monitoring as a Service. Service Provider Enablement Features include:

End-to-End Monitoring System

Monitor, analyze, and report on deep performance metrics from virtual servers, virtual desktop infrastructure, physical servers, workstations, storage, databases, applications, and network devices in your datacenter, on site, or hosted in the cloud.

Proactive End User Experience Monitoring and Management

Get ahead of end user experience issues by monitoring from the end users’ perspective, at the end point! Know in advance if end users are going to have an issue accessing their applications and receive preemptive alerts so you can resolve the issue before end users are impacted

Multi-tenancy

GPM operates efficiently in a service provider environment so that individual or comprehensive views of all customers are monitored and are visible. Customizable group, security, and watch list settings allow multiple administrators to effectively manage the IT assets and applications in disparate client environments from one screen.

Auto-Discover Remote Assets and Auto-Deploy

Auto-discover the virtual servers, physical servers, virtual desktop infrastructure, workstations, and network deceives at a remote location for lightning fast onboarding of your customers. Once discovered, auto-deploy an agent for deeper application and OS monitoring. No additional hardware, complicated network setup or proxies required.

Customized Alerting – With No Alert Storms

You may only have minutes to respond to a critical issue that could impact a customer site, affecting your SLAs. A console full of useless alerts will only make troubleshooting more difficult. With GPM you can set your own alerting thresholds, specify alert schedules, alert frequency, max alert limit, or suppress monitoring during certain time periods.

Intelligent Agent – The Foundation of Remote Monitoring

Stringent SLAs require the deep application and operating system visibility you can only get from an agent. Our low-overhead, lightweight agent is 1MB in size, has a 0.1% CPU utilization, and takes less than 16MB of memory. With this you can also initiate automatic fix actions on the alerting remote server to remediate quickly.

Over 66 Out-of-the-Box Branded Reports

GPM also affords service providers the ability to tailor certain information to their business and customer environments. Use our out-of-the-box reports with your own branding and/or leverage GPM for customer usage and billing reports.

Automatic Remediation

GPM empowers service providers with the unique ability to automatically specify a response to an alert. Quickly respond to common tasks such as service restarts by executing a script/batch file or enabling any executable program to run. This automation allows you to remediate performance issues quickly before end users are impacted

Windows Event Log and Syslog Management for Compliance

GPM’s Windows Event Log and Syslog Management solution makes log data useful for daily security reporting, daily operations analysis, and compliance auditing. Event Log, Syslog, application logs, and machine data can be filters, analyzed, alerted on, reported on, and archived from a single dashboard.

Service-based Pricing

Goliath offers monthly service-based pricing to support the business model of service providers.

The Summary: Goliath Performance Monitor’s proactive, end-to-end monitoring features enable service providers to offer Monitoring as a Service; thus delivering consistent customer satisfaction and driving profitable, recurring revenue streams.

Have a Question?

To speak with a member of Goliath’s Team about becoming a MaaS provider, contact us at:

Email: techninfo@goliathtechnologies.com

Phone: (855) 465 – 4284

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Goliath Introduces Application Availability Testing as a Service

Goliath Technologies Introduces Business and Clinical Application Availability Testing as a Service

Troubleshoot End-User Experience Faster with Latest Release

Goliath Technologies Makes Troubleshooting the End-User Experience Faster and Easier with Latest Release

IT Pros can proactively anticipate, troubleshoot, and prevent Citrix or VMware Horizon performance issues with Goliath.

When Citrix Director Isn’t Meeting Your Needs

When Citrix Director Isn’t Meeting Your Needs

What to Do When Citrix Director Isn’t Meeting Your End User Experience Monitoring and Troubleshooting Needs

360-degree Vision

Enabling MaaS for Service Providers

Enabling MaaS for Service Providers

Are you considering offering Monitoring as a Service?

End-to-End Monitoring System

Proactive End User Experience Monitoring and Management

Multi-tenancy

Auto-Discover Remote Assets and Auto-Deploy

Customized Alerting – With No Alert Storms

Intelligent Agent – The Foundation of Remote Monitoring

Over 66 Out-of-the-Box Branded Reports

Automatic Remediation

Windows Event Log and Syslog Management for Compliance

Service-based Pricing

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