About Goliath Support Team

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature/function guidance to development.

Recent posts:

User Story: Ballard Spahr Reduces Citrix Tickets by 60%

“We reduced Citrix ticket escalations by 60%”

– Pete Chim, Systems Engineer


The Challenge:

Ballard Spahr is a national law firm that has attorneys and staff attempting to access applications from all over the world. Because they use various methods

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User Story: Top 5 Airline Uses Goliath’s AWS Monitoring to Ensure Reservation Applications are Available

The Organization: Top 5 Airline Worldwide

The Infrastructure: Citrix XenDesktop 7.9


The Business Challenge: AWS Monitoring Capabilities to Continually Check Remote Connectivity

The Goliath team received an inquiry from the Citrix engineering group at one of the top airlines in

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User Story: Citrix Troubleshooting – Social Network w/ 1B Users Solves Citrix HDX Latency Issues

The Organization: Social Network with over 1 Billion Users and 50 Global Offices

The Infrastructure: Citrix XenDesktop, Citrix XenApp, VMware vSphere


The Business Challenge: Citrix Troubleshooting to Isolate Root Cause and Reduce End User Complaints

The social network’s

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Technical Review: Examining Goliath’s Early Warning System for Citrix, VMware, & RDS

The Goliath Application Availability Monitor is an industry-first software that provides organizations of all sizes with an early warning system, alerting IT administrators of access and performance issues with business-critical applications before their end users ever attempt to logon.

IT

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User Story: Advance Warning Prevents Application Outage Before 40,000 Users are Impacted

 “Last week the Goliath Application Availability Monitor identified that MEDITECH was not available and at 4:30 am ET our IT team received a real-time alert that the main application failed to enumerate which would have impacted 40,000 users if not

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