Product Review: MEDITECH Application Performance Monitoring

Product Review: MEDITECH Application Performance Monitoring

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Product Review: MEDITECH Application Performance Monitoring

The new MEDITECH Performance Monitoring Module from Goliath Technologies is the Healthcare IT industry’s first software purpose built to troubleshoot and resolve MEDITECH performance issues.

One of our long standing customers was using the Goliath Performance Monitor in their virtual infrastructure and began experiencing performance issues with their MEDITECH EHR/EMR. Our customer worked with MEDITECH support to troubleshoot and resolve their performance issues, but to no avail. What they discovered is a blind spot where the MEDITECH role servers were concerned, making resolution impossible.

In response, our software architecture and technical teams worked with our customer to build a proactive MEDITECH performance module that has purpose-built monitors, alerts, dashboards, and reports that easily install, right out of the box. They designed the module to provide the same visibility regardless of whether the MEDITECH servers are on-premises or hosted with organizations like Park Place or Dell’s MSite.

Proactive MEDITECH Performance Monitoring

By correlating MEDITECH data, Citrix XenApp & XenDesktop infrastructure, and end user experience metrics, our customer was able to proactively monitor the MEDITECH application and supporting infrastructure in a single console. Then, because the data is in a central location, if there is a performance issue the administrator can easily determine root cause of the issue whether it is infrastructure, Citrix, or MEDITECH related.

Goliath-MEDITECH-Performance-Module-Report

The customer, upon deploying Goliath’s MEDITECH Module, was able to send to MEDITECH their support log files, written in MEDITECH code, when they opened up a support task. This data was able to help them fix the issue. In fact, this was so valuable that MEDITECH support began to login to our product to assist in troubleshooting.

Becoming a Proactive Healthcare IT Operations Admin

To truly get proactive, you have to correlate performance data from MEDITECH as well as the underlying Citrix delivery infrastructure, including virtual servers and desktops, in a single console. This broad and deep visibility will allow you to anticipate, troubleshoot, resolve, and ultimately prevent MEDITECH end user performance issues.

You can get a fully supported free 30-day trial or personal demo of Goliath’s Proactive MEDITECH Performance Monitoring Module.

How to Proactively Manage Citrix XenApp & XenDesktop EUE

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Product Review: How to Proactively Manage Citrix XA/XD EUE

New technology provides Citrix Administrators with a proactive view of what the end user will experience during Logon Initiation, Logon Process, and while in their Citrix Session – before the end user.

Philadelphia, PA – March 17, 2015 – Goliath Technologies, the leading provider of Proactive IT Operations software that are engineered to anticipate, troubleshoot, resolve, and prevent performance issues in today’s complex virtual server, virtual desktop, and hybrid cloud infrastructures, announced today the availability of Goliath Performance Monitor 11.5. The latest release offers features for Citrix XenApp & XenDesktop that have never been available in a single product, solving a historically significant pain point for Citrix System Administrators.

“Citrix Systems Administrators want to be proactive in managing Citrix XenApp & XenDesktop environments. The difficulty is getting out in front of potential problems,” said Doug Brown MVP, CTP, vEXPERT and Founder of DABCC.

“With the release of 11.5, Goliath Technologies’ software has the functionality to actually anticipate end user performance issues. I like all the new features but the one that is really game changing for Citrix Administrators is the ability to initiate a Citrix logon process with a simulated user before real users even get to work, and then receive real-time alerts if the simulated user experiences a logon failure, logon slowness or session performance issues. I have never seen a product with this capability in all my years working with Citrix products. This release will create some happy Citrix Administrators.”

Citrix XenApp & XenDesktop Real-Time Data

Until now, Citrix system administrators with responsibility for Citrix XenApp & XenDesktop had no way to anticipate the end-user experience and, therefore, were only able to be reactive to complaints from users. Goliath Performance Monitor 11.5 provides features such as Logon Simulation, Real-Time Logon Duration Analysis, and Real-Time ICA/HDX Channel Drilldown.

Now being truly proactive is achievable because Goliath gives Citrix Administrators the ability to create the same analysis for both real and simulated users by allowing administrators to proactively initiate user sessions with simulated users and analyze performance prior to real end users attempting to access their applications. This capability single-handedly ushers in a new era by providing Citrix Administrators with an unforeseen ability to be truly proactive and will materially improve the end user experience.

“When our Citrix System Administrators field calls from end users, generally the complaints are around logon initiation, the logon process, and session performance”, said Raja Jadeja, VP of Product Management at Goliath Technologies. “We listen intently to our customers and in the 11.5 release of the Goliath Performance Monitor, we have delivered on our commitment to get them ahead of what they commonly term “end user alerts.”

About Goliath Technologies

Goliath Technologies provides proactive systems management software for IT organizations that address the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on-premises or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods, so they are vastly easier to use with greater functionality than alternative legacy products or point solutions. We communicate with existing enterprise frameworks, network centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Goliath’s clients include Xerox, ADP, Wells Fargo, Thomson Reuters, UHS, VA, Wyndham Hotels, Verizon Wireless, Thomson Reuters, Overstock.com, and NASA.

About the Author: 

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature and function guidance to development.

Product Review: Goliath Releases the Citrix Logon Simulator

Product Review: Goliath Releases the Citrix Logon Simulator

The Goliath Logon Simulator ensures a positive Citrix end user experience by proactively alerting on root cause of Citrix logon issues before end users complain  

PHILADELPHIA, PA – November 12, 2014 – Goliath Technologies has released the Goliath Logon Simulator for IT Operations teams who want to proactively reduce the time spent reacting to Citrix XenApp and XenDesktop logon issues and improve the end user logon experience.

The Goliath Logon Simulator is the IT industry’s only software that ensures an end user’s successful logon by initiating real Citrix sessions designed to continuously validate, in real time, that the entire Citrix delivery infrastructure, including the NetScaler, is functioning properly and that the application was successfully launched by the end user.

The Goliath Logon Simulator provides instant visibility into all applications and desktops being launched and whether they are succeeding, failing, or slow. The Goliath Logon Simulator generates an alert for the Citrix administrator the moment an issue occurs, triggered by the simulated user, not the end user. This allows time to resolve the problem discovered by the Logon Simulator before it becomes an actual end user ticket.

“The Goliath Logon Simulator is the only software that’s built to ensure a positive end user experience by simulating the logon process through the entire Citrix delivery infrastructure, including the NetScaler, to identify and resolve the root cause of logon issues before end users complain about logon failures or slowness,” said Mark Gigliotti, President of XenWinGo. “In the past we did manual testing of logons for our customers in an attempt to be proactive and be ahead of problems. I can now automate these activities.”

Delivering a good end user logon experience for Citrix requires multiple elements in the IT infrastructure to work in concert. The remote connection, the applications and desktop, and individual elements in the application launch process may look fine when monitored or tested separately, but it is the act of executing the integrated launch process by multiple users, including remote access, application availability, and the Citrix delivery infrastructure that uncovers logon failures, performance issues, and application or desktop access issues. The Goliath Logon Simulator incorporates all these elements in the simulation process.

“Our clients challenged us to solve a long standing and well known end user experience problem: logon issues attributed to Citrix. Administrators receive complaints knowing that root cause likely involves one or more components of the underlying delivery infrastructure, however they do not have the tools to troubleshoot, resolve, and prevent it in the future,” said, Thomas Charlton, Chairman and CEO of Goliath Technologies. “We filled this gap in the market with the Goliath Logon Simulator. Now organizations everywhere have the ability to deliver a positive Citrix end user experience by guaranteeing all the elements of the Citrix delivery infrastructure are working in concert before end users attempt to access applications.”

The Goliath Logon Simulator is available today worldwide. For a free, fully supported, 30-day trial, please visit https://goliathtechnologies.com/software/goliath-logon-simulator/

For more information on Goliath Technologies please visit https://goliathtechnologies.com

About Goliath Technologies

Goliath Technologies provides proactive IT Operations software that addresses the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on-premises or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods and are vastly easier to use with greater functionality than alternative legacy products or point solutions.

We communicate with existing enterprise frameworks, network-centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Goliath’s clients include ADP, UHS, The VA, KPMG, Verizon Wireless, NASA, Thomson Reuters, and Xerox.

For media inquiries, contact:
Goliath Technologies
(855) 465-4284
techinfo@goliathtechnologies.com

Product Review: The Goliath McKesson Monitoring Module

Goliath Technologies’ McKesson Performance Monitoring Module brings together end user experience, McKesson application metrics, and IT infrastructure data into a single view. This reduces downtime and IT support costs and ultimately ensures that doctors can seamlessly access critical patient information without delay.

PHILADELPHIA, PA– September 30, 2014– Goliath Technologies, the leading provider of Proactive IT Operations software, announced today the release of an industry-first performance monitoring module for Healthcare IT professionals who deploy McKesson’s HIS and EHR software, like Paragon and Horizon.

“We are a McKesson hospital and our main focus is driving a stellar user experience for our team of healthcare professionals, without increasing IT Operations costs. By using Goliath’s McKesson Performance Monitoring Module, our Internal Quality of Service Rating jumped 17%, giving us a 93% approval rating,” said Val King, CIO of Val Verde Regional Medical Center.

“Additionally, we were able to drop the cost of Level I support tickets by 98%, from $22 to $0.50 per ticket, by automating certain remediation sequences. Overall, we are improving patient care by giving physicians and healthcare workers access to patient records without delay. This keeps IT behind the curtain where it should be,” said King.

Goliath’s McKesson Performance Monitoring Module takes a holistic approach to the prevention of IT performance issues by giving Healthcare IT professionals innovative software that helps them rapidly diagnose HIS and EHR application performance issues and take remediation actions before end users are impacted.

This is accomplished by correlating McKesson, Citrix, and VMware performance metrics with end user experience data in one console. In addition, the software is embedded with platform- and application-specific intelligence that automatically monitors for failure points and then alerts to trending issues so IT professionals have time to react.

“When McKesson application issues do arise, the application itself is often blamed, but often the root cause is found in the supporting IT delivery infrastructure,” said Raja Jadeja, VP of Product Management. “Our McKesson Performance Monitoring Module ends the finger pointing by providing a single view into McKesson, Citrix, VMware, and the rest of the supporting virtual and physical infrastructure. This allows Healthcare IT professionals to objectively identify the root cause of an issue and focus resolution actions on the appropriate application delivery element.”

“Anyone who has ever been in a hospital or clinic where the physician or healthcare staff struggles with an application they are using to access patient information knows how frustrating and uncomfortable it is for all parties. Our software offers a material reduction in these occurrences because it is HIS and EHR application-specific and proactive in nature,” said Thomas Charlton, Chairman and CEO of Goliath Technology. “Though our technology is behind the scenes, our focus, as we continue to enhance our technology, is to support improved patient outcomes.”

About Goliath Technologies

Goliath Technologies provides proactive IT Operations software that addresses the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on-premises or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods and are vastly easier to use with greater functionality than alternative legacy products or point solutions.

We communicate with existing enterprise frameworks, network-centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Goliath’s clients include ADP, UHS, The VA, KPMG, Verizon Wireless, NASA, Thomson Reuters, and Xerox.

Learn more today at:  http://www.goliathtechnologies.com.

For media inquiries, contact:
Goliath Technologies
(855) 465-4284
techinfo@goliathtechnologies.com

Product Review: New Enhancements for Citrix XA/XD

Preconfigured alerts, dashboards, and reports provide unprecedented ease-of-use and visibility to Citrix® administrators.

PHILADELPHIA, PA– April 17, 2014– Goliath Technologies, the leading provider of Proactive IT Operations solutions to monitor, analyze, report, and remediate performance issues in today’s complex virtual server, virtual desktop, and hybrid cloud infrastructures, announced today the availability of MonitorIT® 11.2.

MonitorIT® from Goliath Technologies delivers proactive monitoring enhancements that take the guesswork out of what elements and aspects need to be monitored to deliver a great end user experience. These out of the box enhancements allow administrators to immediately use advanced and sophisticated monitoring tools without having to configure it themselves. Common fault conditions, failure points, and errors are identified and preconfigured into the product with corresponding alerts, reports, and dashboards for analysis and troubleshooting.

“Our technology is purpose-built for virtual desktop environments,” said Raja Jadeja, Vice President of Technical Operations at Goliath Technologies. “MonitorIT® 11.2 now offers unparalleled configuration speeds to enable organizations to monitor the leading indicators of performance degradation of many disparate elements in the virtual desktop environment so administrators are able to remediate issues before they impact end users. Our goal is to eliminate ‘end user alerts’ and help deliver the best virtual application and desktop experiences possible to users.”

In this latest release of MonitorIT®, there are several new and enhanced features, included in the base product and enabled right out of the box.

  • New reports allow administrators to identify peak usages times, spot group policy and registry corruption, failures, and security issues, and target profile errors.
  • New and updated dashboards deliver real time snapshots of XenApp Server Bottlenecks and VMware Monitoring into Host, VM, and Datastore performance.
  • New charts provide an easy way to track the number of users accessing resources in the environment, trend the number of concurrent sessions and understand the ratio of sessions to users.

About Goliath Technologies

Goliath Technologies provides proactive systems management software for IT organizations that address the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on premise or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods so they are vastly easier to use with greater functionality than alternative legacy products or point solutions. We communicate with existing enterprise frameworks, network centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Customers include ADP, UHS, VA, Wyndham Hotels, NASA, Thomson Reuters, Overstock.com, MySpace, and Xerox.
Learn more today at https://goliathtechnologies.com.

Product Review: Goliath Now Has Support for Citrix XD 7.1

MonitorIT® is fully ready and verified to support the launch of Citrix XenDesktop® 7.1.

Philadelphia, PA | April 2, 2014

Goliath Technologies, the leading provider of proactive IT Operations solutions to monitor, analyze, report, and remediate performance issues in today’s complex virtual server, virtual desktop, and hybrid cloud infrastructures, announced today that MonitorIT® has been verified Citrix Ready® to fully-support the users of the all-new Citrix XenDesktop® 7.1.

“We are proud to announce that MonitorIT® has been verified as Citrix Ready® for XenDesktop®,” said Raja Jadeja, Vice President of Technical Operations at Goliath Technologies. “We look forward to bringing our easy, affordable, out of the box monitoring solutions to this latest version of XenDesktop and enabling organizations to proactively anticipate, troubleshoot, and resolve issues before they reach the end user.”

MonitorIT® from Goliath Technologies provides comprehensive, easy-to-use, and cost effective monitoring tools to allow system administrators to proactively ensure a seamless experience for the end user. When MonitorIT® and Citrix XenDesktop® work in tandem, IT professionals gain greater visibility into the critical system and application performance information with easy-to-read dashboards and reports. These can be used to determine the root cause of problems and provide objective evidence as to what may have caused the problem. In addition to these functions, MonitorIT® also provides threshold alerts and remediation actions to help IT professionals resolve problems before they affect performance.

“We are pleased to have Goliath Technologies as a part of the Citrix Ready® program,” said a spokesperson at Citrix Systems, Inc. “Citrix Ready® makes it easier for customers to select the most suitable virtualization infrastructure products for their specific needs. By taking part in our program, Goliath Technologies has enabled its customers to obtain the highest quality user experience available today, and the simplest means for making an informed product purchasing selection.”

To learn more about support for XenDesktop® visit our dedicated web page.

About Goliath Technologies

Goliath Technologies provides proactive systems management software for IT organizations that address the evolving challenges of deploying virtual server and virtual desktop infrastructure whether on-premises or in the cloud. Our solutions are purpose built for these emerging platforms and application delivery methods so they are vastly easier to use with greater functionality than alternative legacy products or point solutions. We communicate with existing enterprise frameworks, network centric solutions, and other IT management tools so we complement and extend existing IT investments with our virtual server and virtual desktop specific functionality. Customers include ADP, Wyndham Hotels, NASA, Thomson Reuters, Overstock.com, MySpace, and Xerox.
Learn more today at https://goliathtechnologies.com/

About Citrix Ready®

Citrix Ready® is an end-to-end partner program that showcases and recommends third party products, solutions and services demonstrating compatibility with Citrix Application Delivery Infrastructure. Through the Citrix Ready® program and Citrix Ready® Xchange Marketplace, users can quickly and easily find solutions recommended by Citrix that are trusted to enhance Citrix offerings. Leveraging its industry leading alliances and partner eco-system, Citrix Ready® showcases over 20,000 products and solutions designed to meet a variety of business needs. Learn more at www.citrix.com/ready.

©2013 Citrix Systems, Inc. All rights reserved. Citrix®, Citrix Receiver™, HDX™, CloudGateway™, XenDesktop®, XenApp™, NetScaler® and XenVault™ are trademarks of Citrix Systems, Inc. and/or one or more of its subsidiaries, and may be registered in the United States Patent and Trademark Office and in other countries. All other trademarks and registered trademarks are property of their respective owners.

For media inquiries, contact:
Goliath Technologies
(855) 465-4284
techinfo@goliathtechnologies.com