About Goliath Support Team

The team members collaborated to bring together this blog post by calling on their past Customer Experiences and Expert Knowledge of Citrix Troubleshooting. Beyond writing technical documents this team supports Goliath Customers and provides product feature/function guidance to development.

Recent posts:

User Story: Ballard Spahr Reduces Citrix Tickets by 60%

“We reduced Citrix ticket escalations by 60%”

– Pete Chim, Systems Engineer


The Challenge:

Ballard Spahr is a national law firm that has attorneys and staff attempting to access applications from all over the world. Because they use various methods

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User Story: Ballard Spahr Uses Goliath to Migrate from Citrix XenApp 6.5 to XenDesktop 7.9

The Business Challenge: Migrating from Citrix XenApp 6.5 to XenDesktop 7.9 Platinum

Migrating from one Citrix version to another is complicated enough, but Ballard Spahr also has attorneys and other users who require access to applications from all over the

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MSPs Leverage the Goliath Application Availability Monitor for Advanced Troubleshooting and Increased Revenue

The Goliath Application Availability Monitor (GAAM) received significant interest from many industries and clients when it was launched in October 2017, but Managed Service Providers such as MTM, HCL, CSC, CDK Global, CloudShape, Dizzion, and others embraced this new technology

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User Story: Memorial Health Reduced Printer Failures by 90%

Memorial Health System Reduced Printer Failures from 100 Per Day to Under 10 in their Citrix-MEDITECH Environment with Goliath XenApp Monitoring

 “Before we had Goliath’s XenApp Monitoring & Troubleshooting MEDITECH module Citrix XenApp 6.5 was very challenging. With Goliath, we

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Independent Review: New Goliath Performance Monitor for VMware Horizon

Johan van Amersfoort has been part of the IT World for roughly two decades. Since 2005, Johan has been focusing specifically on VMware products and has obtained the vExpert certification, distinguished in VCIX/VCAP’s (5/6) on Data Center and Desktop &

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