About Heather Hanlon

Heather Hanlon is a Senior Technical Analyst with Goliath Technologies and as such, works with customers daily to help them move from reactive to proactive in IT. Heather is an author on IT Insights from the Front Line where she shares her experiences working with customers to solve the formidable challenge of Being Proactive.

Recent posts:

User Story: World’s Top 10 Media Company Permanently Resolves EUE Issues Affecting 10,000 Remote Users

Citrix Administrator – “Thanks to Goliath Performance Monitor, and its EventLog Management, we were able to isolate the root cause of an issue that was random but persistent, causing downtime for our developers in India. It was painful to get

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User Story: Hospital IT Fixes 100’s of Citrix Print Issues

As part of a Goliath Technologies Citrix troubleshooting services project, I was working with a large healthcare provider that has over 15 sites, 5,000 end users, and a Citrix XenApp 6.5 environment on VMware. Their healthcare IT team’s goal was …

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How To Use The Goliath Logon Simulator for Citrix Reports

The Organization:  Applicable to any Goliath Logon Simulator Customer

The Organization’s Infrastructure: Citrix XenApp and or Citrix XenDesktop

The Organization’s Performance Monitoring Products: Goliath Logon Simulator for Citrix


Understanding the Logon Simulator Report

The Goliath Logon Simulator for Citrix XenApp

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User Story: Citrix Troubleshooting Isolates & Solves MEDITECH Failures

goliath-technologies-blogThe Organization: Health Care System

The Organization’s Infrastructure: Citrix XenApp 7.12, VMware vSphere, and MEDITECH

The Organization’s Monitoring Products: Goliath for Citrix Monitoring, Goliath for vSphere Performance Monitoring, Goliath Event Log Manager

The Business Challenge: 

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How To Use & Leverage The Citrix End User Activity Report

goliath-technologies-blogThe Organization: US Government Department

The Organization’s Infrastructure: Citrix XenApp 6.5, Citrix XenDesktop 7.6 & VMware

Their Products: Goliath Performance Monitor and Goliath for NetScaler


The Business Challenge: Measuring Citrix XenApp & XenDesktop Usage for Remote Users   

A …

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