Previous Next User Story: DaaS Provider Reduces Support Tickets by 50% with Goliath and Selects Goliath for Expansion into Azure-Hosted Desktops as a Service The Organization: Large Desktop as a Service (DaaS) Provider with Over 1,000 customers The Organization’s...
Previous Previous User Story: Proactive Amazon AWS Monitoring & Troubleshooting for a Top 10 Retailer The Organization: Top 10 Online Retailer The Organization’s Infrastructure: VMware vSphere, Citrix XenDesktop, AWS EC2 The Organization’s Performance Monitoring...
Previous Previous User Story: Citrix Troubleshooting Assessment Reduces Support Tickets by 25% in 30 days The Business Challenge: A customer was experiencing persistent Citrix XenApp and XenDesktop performance issues related to printing and the logon process. After...
Previous Next How We Did It: Augusta Health IT Resolves MEDITECH and Citrix End User Issues & Improves Patient Care Editor’s note: this post is from Mike Tremel, Sr. Systems Engineer VCP5-DCA at Augusta Health. Mike explains how his Healthcare IT team proactively...
Previous Previous User Story: Goliath Enables Accelera’s Application Availability & Testing Service “We wanted to add a proactive, automated, cloud-based monitoring service to our current portfolio of Microsoft Azure cloud solutions. Our objective was to provide...
Previous Next User Story: MEDITECH Logon and Session Issues Solved – Support Tickets Drop 35% The Organization: Health Care System The Organization’s Infrastructure: Citrix XenApp 7.16, VMware vSphere, and MEDITECH The Pain: Clinicians complaining about MEDITECH...
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