Goliath Technologies Named Top 2021 Citrix Solution Provider

Goliath Technologies Named Top 2021 Citrix Solution Provider

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Goliath Technologies Named Top 2021 Citrix Solution Provider

 

Citrix Troubleshooting Now Faster and Easier for IT Pros Supporting Remote Workers

Philadelphia, PA – Feb. 12, 2021 – Goliath Technologies, a leader in end user experience monitoring and troubleshooting software, has been named a Top Five Citrix Solution Provider for 2021 by Beyond Exclamation.

“With employees working from home, there are unique conditions that impact the user experience. It could be their home IT environment, service provider, or how they use Citrix. IT Pros traditionally don’t have visibility into those elements to help prevent or troubleshoot Citrix lag or Citrix logon issues,” shares Stacy Leidwinger, CMO of Goliath Technologies. “When the pandemic hit we quickly developed new enhancements to our software to help IT Pros deal with this new paradigm. One example is our Citrix End User Productivity Report. This report provides IT and Management insights into the user’s actual experience without having to rely on subject surveys or wait for support tickets to be submitted.”

Recognition like this award underscores what Goliath clients, like American Airlines, Ascension, Bell Canada, Universal Health Services, and Xerox have shared. They state that using Goliath has the operational impact of hiring at least two full time Citrix troubleshooting experts who are proactively discovering, isolating root cause, and resolving end-user experience issues.

One Goliath client had already been using Goliath as a Citrix troubleshooting tool to support their remote worker program when the pandemic hit. “At Penn National Insurance we help people feel secure and make life better when bad things happen,” said Mike Watts, VP of IT, Penn National Insurance. “With Citrix and Goliath, we have been able to  provide a simple, secure and reliable way for our employees to access the tools and information they need to deliver the products, services, and support our customers require from the safety of their homes.”

To learn more about how Goliath Technologies can help IT Pros manage remote user experience and make Citrix troubleshooting faster, visit goliathtechnologies.com.

About Goliath Technologies

Goliath Technologies enhances end user experience by enabling proactive IT. Our end user experience management, monitoring, and troubleshooting products leverage embedded intelligence and automation to proactively identify events and conditions that cause performance issues, and resolve them automatically with self-healing capabilities before end users are impacted. Armed with our portfolio of software solutions, IT Pros can deliver a seamless end user experience regardless of where workloads, applications, or users are located. Customers include Universal Health Services, Ascension, CommonSpirit Health, Penn National Insurance, American Airlines, Liberty Mutual, Bell Canada, Xerox, HCL, and others. Learn how we Power Proactive IT at goliathtechnologies.com.

Continue Your Research on How to Isolate and Prove Root Cause of End User Experience Issues

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Goliath Continues Expansion Strategy with Cloud-Oculus

Goliath Continues Expansion Strategy with Cloud-Oculus

Goliath Continues Expansion Strategy with Cloud-Oculus

Existing End User Experience Management Portfolio Expanded to Support New Cloud Workloads

Philadelphia, PA – December 17, 2020 – Goliath Technologies, a leader in end user experience management software, today announced they have entered into an equity partnership agreement with Cloud-Oculus to expand their existing cloud monitoring product portfolio.

Video on Goliath’s Equity Partnerships

 

Today, Goliath Technologies provides IT professionals with end user experience management (EUEM) software to monitor and troubleshoot hybrid IT environments. Goliath offers visibility into end user experience issues and performance when using Citrix or VMware Horizon, on-premises, and/or in the cloud running on AWS EC2 and Microsoft Azure Compute. The partnership with Cloud-Oculus adds a cloud-native, containerized Saas offering that will expand Goliath’s EUEM solution portfolio to include support for Amazon WorkSpaces, Windows Virtual Desktop, and Google Cloud.

 

Video on Goliath’s Equity Partnerships

 

“We are excited that the tech entrepreneurs at Cloud-Oculus selected Goliath as an equity partner to underwrite their sales and marketing expansion plans. Our equity partnership can provide tech entrepreneurs with an alternative to raising venture capital,” shares Thomas Charlton, Chairman and CEO of Goliath Technologies. “They were looking for funds to expand sales and marketing and our equity partnership can accomplish this in a way that mitigates risk, capitalizes on joint synergies, reduces dilution, and leaves them in control of their company to focus on product development.”

“My team built a great SaaS solution to solve end user problems when using cloud infrastructure and we wanted to expand quickly,” said the Founder of Cloud-Oculus. “We considered taking venture capital but having been down that path before I knew the associated risks. Instead, I decided on an equity partnership with Goliath Technologies because they immediately introduced our products to their current customers and generated sales cycles while we were completing due diligence. I believe this will create immediate non-dilutive sales revenue and equity value with much less risk than with third-party financing.”

Goliath Technologies has structured equity partnerships for years as a vehicle to support strategic growth initiatives, and the model has proven effective. Floyd Roberts, VP Development for Goliath Performance Monitor, shares, “I owned Breakout Software and decided to form an equity partnership with Goliath Technologies over 8 years ago. My product fit the Goliath sales model and now it is being used by hundreds of enterprise customers. I was able to increase the value of my company and compensation to a much greater degree than if I tried to bootstrap or raise external funding.  The Goliath partnership has been positive and rewarding from the start.”

If you are a tech entrepreneur looking for an alternative to venture capital, visit our website to learn more about our equity partnerships.

About Goliath Technologies

Goliath Technologies enhances end user experience by enabling proactive IT. Our end user experience management, monitoring, and troubleshooting products leverage embedded intelligence and automation to proactively identify events and conditions that cause performance issues and resolve them automatically with self-healing capabilities before end users are impacted. Armed with our portfolio of software solutions IT Pros can deliver a seamless end user experience regardless of where workloads, applications, or users are located. Customers include Universal Health Services, Ascension, CommonSpirit Health, Penn National Insurance, American Airlines, Liberty Mutual, Bell Canada, Xerox, HCL, and others. Learn more about how we Power Proactive IT at goliathtechnologies.com.

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Goliath Technologies Named A Top 10 Innovative Healthcare Company

Goliath Technologies Named A Top 10 Innovative Healthcare Company

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Goliath Technologies Named A Top 10 Innovative Healthcare Company in 2020

 

60% of the largest health systems in the U.S. trust Goliath to improve patient care

Philadelphia, PA – December 1, 2020 – Goliath Technologies, a leader in proactive end-user monitoring and troubleshooting software for Health IT, announced today that CIOLook, a global business authority for technology executives and entrepreneurs, named Goliath Technologies a Top 10 Innovative Healthcare Company in 2020. Their proven purpose-built technology enables IT to remove end-user experience performance barriers to improve patient care.

Goliath Technologies has become a standard in Health IT, with its technical and business relationships with all four major Electronic Health Record (EHR) providers (Cerner, Epic, MEDITECH, and Allscripts). Health systems can improve clinician experience by leveraging the performance metrics Goliath correlates into a single view from their EHR application, end-user experience, and their Citrix or VMware Horizon delivery infrastructure. IT Pros can then anticipate, troubleshoot, and document end-user experience issues more effectively to improve system performance for their medical staff.

Goliath Technologies has helped many health systems, including Universal Health Services, CommonSpirit Health, Ascension, NorthBay Healthcare, Inspira Health Network, Harnett Health, and Maimonides Medical Center. More healthcare providers are turning to Goliath to meet their clinician’s demand for always available, high-performing digital workspaces, EHR, and telehealth applications.

Video link: how to reduce barriers to clinician satisfaction with Cerner

“We are honored to be named a Top 10 Innovative Healthcare Company in 2020,” said Thomas Charlton, CEO and Chairman, Goliath Technologies. “The COVID-19 crisis and corresponding burden it places on Health IT underscores, even more, the importance of technology that is purpose-built to solve the challenges inherent in supporting largely distributed workforces that are attempting to access critical applications using various devices and connection methods. At Goliath, we have developed technology with embedded intelligence and automation to discover, monitor, and troubleshoot clinician issues without the need for a group of expensive end-user experience IT professionals. Our clients report that the presence of our technology reduces the need for headcount and makes current IT staff more productive.”

What usually requires costly IT resources with very specific knowledge, Goliath accomplishes with software that has embedded intelligence and automation. This is critical because health IT usually has half the budgets and human resources as their enterprise counterparts to support the same number of users. Health systems can easily discover their entire Citrix or VMware Horizon environment and identify what to monitor, the thresholds to set, and then alert when thresholds are exceeded. The software does this for all potential events, conditions, and failure points regarding end-user performance issues when accessing and using their EHR systems along with other business and clinical applications.

“Selecting Goliath Technologies as a Top 10 Innovative Healthcare Company in 2020 was an easy choice,” said Alan Swann, CIOLook. “Goliath has been instrumental in changing the Health IT industry by empowering health systems to shift from reactive to proactive in regards to monitoring and troubleshooting clinician experience, which has made a significant impact on health systems’ performance and most importantly patient care.”

Learn how Goliath can offer value to your Health IT organization.

About Goliath Technologies

Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, Ascension, CommonSpirit, Penn National Insurance, American Airlines, Office Depot, Tech Mahindra, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.

Continue Your Research on How to Isolate and Prove Root Cause of End User Experience Issues

Client Achievement stories blog post

Top 5 Airline Uses Goliath’s Application Availability Testing as a Service with AWS Monitoring

Monitor and Troubleshoot end user experience

Deliver Great Remote User Experience on Citrix Workspace

EPIc Issue Preventing Before Impacting Users

Citrix & Epic Issues Prevented Before Impacting 25,000 Users

Industry Era Honors Thomas Charlton as One of the Top 10 CEOs

Industry Era Honors Thomas Charlton as One of the Top 10 CEOs

Industry Era Honors Goliath Technologies’ CEO, Thomas Charlton, as One of the Top 10 CEOs of 2020

Under Charlton’s Leadership, Goliath Improves the Work Lives of IT Professionals

Philadelphia, PA – November 19, 2020 – Goliath Technologies, a leader in end-user experience monitoring and troubleshooting software today announced Thomas Charlton, Chairman and CEO, has been named as one of the Top 10 CEOs of 2020 by Industry Era. Under Charlton’s leadership, Goliath Technologies has evolved as an industry-standard in preventing end-user experience (EUE) issues in complex and highly distributed IT environments.

Monitor and Troubleshoot end user experience

Video: How to Monitor & Troubleshoot End User Experience Issues

“Our clients tell us, that by using Goliath it has the operational impact of hiring 2-3 full-time employees,” shared Charlton. “Our key differentiation in the market is you don’t have to be an expert across all IT systems to solve end-user experience issues. We use embedded intelligence and automation to automatically alert IT of potential problems and remediate them if desired.”

Goliath’s success under Charlton is evident by its client base, supporting some of the largest IT organizations managing the most complex, hybrid IT environments in the world. Including organizations like American Airlines, Ascension, BBVA Compass, Bell Canada, CommonSpirit Health, HCL, Liberty Mutual, Pacific Life, Universal Health Services, Xerox, and many others.

“I am honored to be recognized by Industry Era for the impact Goliath Technologies is having in improving the work lives of IT professionals around the globe,” says Charlton. “The daily challenges faced by today’s IT teams can be daunting as they support end users located anywhere, on any device, working at any time. As end-user behavior changes, IT will need software to support those changes. This is where Goliath and I will be continuing to innovate and solve some of the most complex challenges for IT professionals.”

About Goliath Technologies

Goliath Technologies offers end-user experience monitoring and troubleshooting software, with embedded intelligence and automation, that enables IT pros to anticipate, troubleshoot, and document performance issues regardless of where workloads, applications, or users are located. By doing so, Goliath helps IT break out of reactive mode, and into proactive mode. Customers include Universal Health Services, Ascension, CommonSpirit Health, Penn National Insurance, American Airlines, Liberty Mutual, Bell Canada, Pacific Life, Xerox, HCL, and others. Learn more about how we empower proactive IT at goliathtechnologies.com.

Monitor End User Experience on Citrix Workspace

Monitor End User Experience on Citrix Workspace

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Monitor End User Experience on Citrix Workspace

Citrix Ready shares how Goliath Technologies gives organizations the visibility they need to effectively monitor and troubleshoot end-user experience across Citrix Workspaces.

“Since Goliath is all automatic, you can just sit back and watch”  – Alexander Ervik Johnsen, Citrix CTP and VMware vExpert

Goliath Performance Monitor for Citrix

 

Anticipate, Troubleshoot, and Document Citrix Issues

Goliath Performance Monitor is the only comprehensive Citrix monitoring and troubleshooting solution that brings together Citrix monitoring data, end user experience performance metrics and the supporting IT elements that can impact end users experience when using Citrix. Comprehensive Citrix monitoring requires full visibility into everything the user does from the initial logon to working within their Citrix session and the IT infrastructure that supports this activity.

How to Monitor & Troubleshoot End User Experience on Citrix Workspace

Goliath will automatically integrate with your environment and build a dependency map of your Citrix infrastructure components – and ancillary database and Active Directory systems. Goliath’s intelligence engine assigns correlating monitoring for relevant failure points to each component, so you can monitor with a purpose.

Since this is all automatic, you can just sit back and watch – tweakin and tuning is your only responsibility. Then, pre-configured Citrix Monitoring rules are automatically applied and look for over 250 common failure points in the Citrix, Infrastructure, and Role Servers. Because of this embedded intelligence, you don’t have to be a Citrix expert to proactively anticipate, troubleshoot, resolve, and prevent performance issues in the most complex Citrix environments. Goliath’s purpose-built Citrix monitoring and troubleshooting software has the Citrix expert included!

Automatic Citrix Discovery and Dependency Map

The Automatic Citrix Discovery and Dependency Map intelligently creates a dependency map of your entire Citrix infrastructure with true end-to-end visibility of the health of your Citrix infrastructure. This single, macro view used as a real-time NOC display of your Citrix environment gives administrators the ability to monitor, manage and troubleshoot issues with Citrix whether the root cause is the Citrix infrastructure or the supporting IT elements. It shows the overall health of your environment at a glance and provides context-sensitive supporting metrics and details as you select each element. You can drill down and dynamically examine your environment, and troubleshoot issues more easily since everything is logically broken down. Read More.

Citrix XenApp

Don’t just monitor Citrix XenApp passively! Get a proactive XenApp monitoring and troubleshooting solution with embedded intelligence and automation that allows you to anticipate, troubleshoot and prevent Citrix XenApp end user experience issues before your users are impacted. Then, if there is an issue you get the unique detailed Citrix XenApp metrics you need to isolate root cause for quick troubleshooting and resolution. Read More.

Citrix XenDesktop

Goliath Performance Monitor is the only Citrix XenDesktop performance monitoring and troubleshooting solution that brings together Citrix XenDesktop monitoring data as well as metrics from the underlying delivery infrastructure in a single console. This visibility is absolutely required to proactively monitor and troubleshoot Citrix XenDesktop. Read More. 

Citrix XenServer

Goliath allows Citrix Virtual Server Administrators to proactively monitor, manage and troubleshoot their Citrix Servers and the supporting infrastructure with one single product. Goliath Performance Monitor includes deep API integration with Citrix XenServer so it is easy to use with almost no configuration required to monitor and troubleshoot Citrix XenServer issues. Read More. 

End-User Experience

Goliath’s proactive and purpose-built IT performance monitoring and management software gives you, in real-time, an understanding of what end users are experiencing from the time they initiate a logon, through the logon process, and while working in their Citrix session. The result is true Citrix End User Experience monitoring and troubleshooting that enables IT admins to Be Proactive. Read More. 

HDX Monitoring

Goliath Performance Monitor includes unique metrics that provide real-time performance insights at a granular level. This allows you to troubleshoot Citrix session slowness issues by immediately identifying if an issue is caused by network issues, server issues, or user behavior. Further, Goliath provides alerts to latency issues on any HDX channels. Read More. 

Learn more about Goliath Performance Monitor here